1. Agreement to terms
By booking a service through Helpera's website or app, you agree to these Terms of Service. If you don't agree, please don't use our services.
2. What we provide
Helpera connects customers in Toronto with home service providers for cleaning, deep cleaning, moving help, and furniture assembly. Services are performed by Helpera staff or contracted service providers.
3. Bookings and pricing
- Submitting a booking request is not a final confirmation — pricing is confirmed by Helpera before any charge is made
- Prices are quoted in Canadian dollars (CAD)
- Payment may be made by card (processed securely through Stripe), cash on completion, or Interac e-Transfer
4. Cancellations and refunds
See our separate Cancellation Policy for full details on cancellations, rescheduling, and refunds.
5. Your responsibilities
- Provide accurate booking information, including a correct service address
- Ensure safe, reasonable access to your home for the scheduled service
- Treat service providers with respect and courtesy
6. Service provider conduct
We take reasonable steps to work with reliable, professional service providers. If you experience an issue with a booking, please contact us at support@helpera.ca so we can address it.
7. Limitation of liability
Helpera is not liable for indirect, incidental, or consequential damages arising from use of our services, to the fullest extent permitted by law. Our total liability for any claim related to a booking is limited to the amount paid for that booking.
8. Insurance and damages
If damage occurs during a service, please report it to support@helpera.ca within 48 hours so we can investigate and work toward a resolution.
9. Governing law
These terms are governed by the laws of Ontario and Canada.
10. Changes to these terms
We may update these terms from time to time. Continued use of Helpera after changes means you accept the updated terms.
11. Contact us
Questions about these terms? Reach us at support@helpera.ca.