1. Cancelling a booking
You can cancel or reschedule your booking by contacting us at support@helpera.ca as early as possible.
| When you cancel | What happens |
|---|---|
| 24+ hours before your appointment | No charge, full refund if already paid |
| Less than 24 hours before | A cancellation fee may apply |
| No-show (nobody home, no access) | Full charge may apply, as the provider's time was reserved |
2. Rescheduling
You can reschedule at no extra cost with at least 24 hours' notice, subject to availability.
3. Cancellations by Helpera
If we need to cancel or reschedule a booking (e.g., provider unavailability), we'll notify you as early as possible and offer a full refund or a new appointment time.
4. Refunds
- Card payments — refunded to your original payment method via Stripe, typically within 5-10 business days
- Cash payments — refunded directly, if applicable
- Interac e-Transfer payments — refunded via e-Transfer
5. Contact us
Questions about a cancellation or refund? Reach us at support@helpera.ca.