1. Who we are
Helpera Inc. ("Helpera," "we," "us") provides home services booking — including cleaning, deep cleaning, moving help, and furniture assembly — in Toronto, Ontario. This policy explains what personal information we collect through our website and app, how we use it, and your rights regarding it.
2. Information we collect
When you book a service, we collect:
- Your name, phone number, and email address
- Your service address
- Booking details — date, time, service type, home size, and any notes you provide
- Payment information, if you pay by card (handled directly by Stripe — we never see or store your full card number)
3. How we use your information
- To schedule, confirm, and fulfill your booking
- To contact you about your booking or respond to inquiries
- To process payments
- To improve our services
We do not sell your personal information to third parties.
4. Who we share information with
We use trusted third-party services to run Helpera. Each only receives the information it needs to do its job:
- Supabase — securely stores your booking information in our database
- Stripe — processes card payments; Stripe's own privacy policy governs how they handle your payment details
- Resend — delivers booking confirmation and notification emails
5. Data retention
We keep booking records for as long as needed to provide our services and meet legal/accounting obligations, after which they may be deleted or anonymized.
6. Your rights
You can ask us to access, correct, or delete your personal information at any time by contacting support@helpera.ca.
7. Security
We take reasonable technical measures to protect your information, including encrypted data storage and secure payment processing through Stripe. No online system is perfectly secure, but we work to protect your data appropriately.
8. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
9. Contact us
Questions about this policy? Reach us at support@helpera.ca.